CUSTOM DIGITAL ENGAGEMENT SOLUTIONS

24/7/365 DIGITAL SIGNAGE SUPPORT

With nearly 100 support members, Uniguest’s 24/7/365 technical support team boasts a best-in-class response time of less than 30 seconds and a same-day close rate of 75 percent. Uniguest offers ongoing training and various certification courses which allows the team to specialize in certain topics and stay ahead of technological advancements.

BEST-IN-CLASS SUPPORT

Less than one percent of Uniguest’s 30,000 devices in the field are down at any given time, and the bulk of those cases see resolution within 24 hours. Uniguest implements several tools that allow the team to resolve issues before customers are aware that there is one.

The support team is available via phone, email, and chat, and can assist with coordinating the activities and technical requirements of dependent technologies, such as networking, internet access, and manufacturer warranties.

SUPPORT PROVIDED BY THE UCREW, UNIGUEST’S BEST-IN-CLASS TECH SUPPORT TEAM

24/7/365 coverage based in the U.S.

Less than 1% of supported devices are experiencing trouble at any given time

Historical data is extensively used to optimize support, schedules and solutions

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Best-in-class average wait time of less than 30 seconds

UCrew agents specialize in the technologies they support

Only the best technical agents are recruited to be part of the UCrew

Best-in-class same-day resolution rate of more than 75%

Agents go through rigorous certification to provide the best possible service

A WORLD CLASS NET PROMOTER SCORE

With nearly 100 support members, Uniguest’s 24/7/365 technical support team boasts a best-in-class response time of less than 30 seconds and a same-day close rate of 75 percent. Less than one percent of Uniguest’s 32,000 devices in the field are down at any given time, and the bulk of those cases see resolution within 24 hours.

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